NOTE: This is a course taught in the past through the NLP Institute of Chicago. Although we do not currently have a repeat of this course on our schedule, we would be happy to talk to you about your training needs and whether other courses might fulfill them. We will also be happy to explore the possibilities in bringing this course to your organization. Call us at (847) 677-7950 or email us.

You can learn to understand the structure of disagreement and develop the tools to help people reach satisfying and lasting resolution to their conflicts. You will learn specific skills and procedures to resolve conflicts.

Who Should Attend: Educators, School Administrators, Managers and Supervisors, HR Staff, Marriage Counselors, Mediators, Consultants, and anyone interested in helping people resolve conflict and reach satisfying agreements.

• Establish rapport with the parties in conflict;
• Let go of your own point of view to understand each party better and to get an overview of their situation;
• Recognize and respond to incongruence;
• Use verbal reframing techniques to loosen up seemingly fixed positions;
• Ask a "magic" question to find deeper desires and hidden agendas;
• Establish each party’s requirements for an agreement;
• Find a shared framework for agreement; and
• Work through the issues to reach agreement.

Through exercises, role-plays, and group simulations you will hone your skills and learn strategies for structuring conflict-resolution sessions to reach agreements that all the parties can live with.

Gail Schiesser & Virginia Brubaker have10 years of experience mediating agreements and teaching conflict resolution skills. Their approach is efficient, effective, fun, and easy to learn.

9:30-5:00 each day

1532 W Victoria St, Chicago, Illinois

$299 ($259 if paid by May 10)

Register now!  Make a note of the course title, date, and tuition, then click here to go to the registration form.